Q. Is my holster hand made?
A. Yes, absolutely. All of our holsters are individually hand made, one at a time, from start to finish. No two are exactly alike.
Q. What are your Holster’s made from?
A. Our holsters are made from a material called Kydex. It’s an extremely durable thermoform plastic that has fantastic retention qualities. It won’t break, retain moisture or odors, and it cleans up with a simple rinse of soap and water. Needless to say, we’ve found it to be the best material to use in holster making.
Q. Do you offer an Inside the Waistband carry option?
A. Yes we do! One of the best things about our holsters are their modularity. Each holster we make is set up for Outside the Waistband (OWB) carry. To convert your holster to an IWB holster, simply remove the OWB belt loops and attach a pair of our IWB Soft Belt Loops. You can find them available for sale under the ‘Hardware’ section of our website.
Q. Do you offer LEO and Military discounts?
A. Yes we do! Please contact us at email@example.com We will send you a coupon code, which you can redeem at checkout.
Q. Will the retention ever wear out on my holster?
A. It’s very unlikely that the retention will ever wear out on your holster. However, if it does, send it back to us and we will be happy to re-set it for you.
Q. Do your holsters have warranty?
A. Yes, our holsters have a lifetime unlimited warranty. If you have any problems just send it back and we will fix it or replace it. Please contact us at firstname.lastname@example.org if you have any questions related to our warranty.
Q. What is your return policy?
A. We offer a 30-day Money Bank Guarantee. You have 30 days after you’ve received your item(s) to return them for a full refund, minus the shipping. However, the item(s) must be in new condition(s). Please contact us at email@example.com if you have any questions related to our return policy.
Q. Can I change an order before it ships?
A. Yes you can. Depending on the change, there may be a delay or additional charge added to your order. Please contact us at firstname.lastname@example.org if you would like to change your order.
Q. How can I check my order status?
A. To check the status of your order, log in to our website and visit the "My Account" page.
Q. How do I pay for my holster?
A. We accept PayPal, Visa, Master Card and Discover.
Q. Should I provide my Credit Card or Personal Information in my email to email@example.com?
A. NO! Absolutely not!
Q. How long will it take you to build my holster?
A. Our lead time estimates are listed on the individual product page and sent in the confirmation email you receive when we process your order.
ALL OF OUR ORDERS SHIP COMPLETE - WE DO NOT SPLIT ORDERS.
BE ADVISED: Wait times are an ESTIMATE, not a GUARANTEE.
Q. Why is the wait time so long?
A. Each holster we make is built by hand, one at a time. Because of our order volume, we have no other option than to create a backlog. Rest assured we will try and build your holster as fast as we can; however, we refuse to sacrifice product quality over speed of delivery.
Q. I have aftermarket controls/items installed. Do I need to let you know?
A. Yes, absolutely. Things such as extended slide stop levers or tall sights need to be accounted for before we start production. Please provide us with this information in the comments box when ordering.
Q. Will my firearm fit a holster designed for a different firearm?
Q. Can I remove my flashlight (or attachment) from my gun and still use it with a light-bearing holster?
Q. Will your holster scratch or mar my gun?
A. There is no holster that will not eventually wear on a gun. Guns are tools we carry for self defense. Kydex is a durable material that is great for working guns. If you are worried about your gun getting scratched, keep it in the safe where it belongs. Please see our product disclaimer for further information.
Q. Do you make a holster for small of back (SOB), cross draw, shoulder, or ankle carry?
A. No, not at this time.
Q. I have a flashlight, magazine, knife, rail, or other item that’s not listed on your website. Can you make a holster (or carrier) for this item?
A. Yes, for the most part. Please contact us at firstname.lastname@example.org so we can discuss it.
Q. I have a firearm you don't list. Can you make a custom holster for it?
A. Perhaps. Please contact us at email@example.com so we can discuss it.
Q. Are you a FFL dealer?
A. No we are not. PLEASE DO NOT SHIP US ANY FIREARMS!
Q. How should I care for my Kydex holster?
A. For the most part, Kydex is a very durable material that will clean easily with a quick rinse. Please see our product disclaimer for further information.
Q. Will my holster look EXACTLY like the one in the photo?
A. No, but it will look similar. Each holster is a custom made by hand according to your specifications. No two are alike.
Q. Is there anything else I should do before I use my holster?
A. Yes! Please read our Product Disclaimer on our website. Please contact us at firstname.lastname@example.org if you have any questions.
Q. I have additional questions, what should I do?
A. Send us an email too email@example.com. We try to respond to emails as quickly as we can. We look forward to hearing from you!